Effective July 2025 Eden Rise Family Clinic | ABN: 11 141 864 851.
At Eden Rise Family Clinic, we are committed to protecting the privacy of your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
This policy explains how we collect, use, store, and disclose your personal and health information.
What Information We Collect
We may collect the following types of information:
Name, address, date of birth, phone number, email address
Medicare number and concession card details
Health history, medications, allergies, immunisations
Referrals, specialist reports, diagnostic results
Family medical history where relevant
Billing and payment information
How We Collect Your Information
We collect your information when you:
Make an appointment
Attend a consultation
Complete a new patient form
Are referred to or form another provider
Provide information over the phone, by email or online
Use our HotDoc booking system
We may also collect information from third parties such as hospitals, specialists, pathology and diagnostic imaging services, and Medicare.
Why We Collect Your Information
Your personal information is used for:
Providing safe and appropriate medical care
Communicating with you about your health
Sending referrals to specialists and allied health professionals
Processing Medicare and private billing
Clinic administration, audits, and quality assurance
How We Store and Protect Your Information
Your health records are stored in secure, electronic medical systems protected by passwords, encryption, and staff access controls. We regularly review and update our security protocols to ensure your data is protected from misuse, loss, unauthorised access or disclosure.
Who We Share Your Information With
We may disclose your information to:
Other healthcare providers involved in your care
Medicare and health insurers (for claiming purposes)
Specialist clinics (with your consent)
Government health agencies where legally require
Third-party providers only when directly relevant to your care or as required by law
We will not share your personal information with anyone without your consent, unless required by law or in an emergency.
Accessing and Updating Your Information
You may request access to your personal information at any time. If you believe any details we hold are incorrect or outdated, please let us know and we will update your record promptly.
Making a Complaint
If you have any concerns about how your personal information is handled, please contact our Practice Manager. If your issue is not resolved, you may contact: Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au | 1300 363 992
Contact Us
Eden Rise Family Clinic - 2 Ridgemont Drive, Berwick VIC 3806 (03) 8794 7273 | edenrisefc@y7mail.com
